scheduling patient appointment

Scheduling Patient Appointment

The billing and coding process starts even before the patient enters your office. Beginning with appointment scheduling, Instapay Healthcare Services offers your practice multiple ways to be able to visit you-

  • phone
  • email
  • online booking

Irrespective of how patients decide to visit you, we ensure our in-house appointment scheduling system streamlines everything. Helping reduce wait times by integrating your availability, minimizing human error with automated software, and providing patients with a seamless scheduling experience with a self-schedule option.

In cases of panic attacks and self harm, urgent care is needed. Keeping this in mind, our same-day appointment options accommodate all the needs efficiently.


Patient Registration and Record Keeping

Once the patient arrives at your healthcare facility, collecting all the needed information for good coding and billing is important. Our team at Instapay Healthcare Services collects every bit of essential patient information. This includes


personal data
insurance details
mental health history
thorough record for reasons to visit
personal and family medical history, including current medications.

All details are entered in a practice management system (PMS). This system adheres to industry standards, complying with all regulatory mandates.
By maintaining concise records, your each patient encounter is well-documented. This is critical for right billing and reimbursement.


Insurance Verification and Patient’s Eligibility

Before mental health providers start providing their care, Instapay Healthcare Services verifies a patient's eligibility for insurance coverage. Reviewing policy for mental health benefits, co-pays, deductibles, and the scope of covered services, all of this is taken care of in this step. Our detailed review of the patient's insurance plan and eligibility status ensures there are no shocks during the practice process.

Instapay Healthcare Services’ team keeps a check on coverage restrictions that may affect a patient’s ability to receive care and the level of reimbursement a provider can expect for the services rendered. This approach avoids costly rejections, and smooths out billing for providers as well as the patients.

Diagnosis and ICD-10 Coding

Correct diagnosis in mental and behavioral health leads to near-to-perfection billing. Working with your clinical team, we ensure most accurate ICD-10 codes are applied to each patient's condition. Be it depression, anxiety disorders, PTSD, bipolar disorders, OCD, ADHD, or phobias, with our expertise we select right diagnosis codes.



Nuances like severity and chronicity that affect treatment plans and reimbursement process is also taken into account by us.

CPT Coding for Mental Health Services



cpt coding for mental health hierarchical-condition-category-hcc-coding-service

CPT codes are as important as diagnosis codes in receiving appropriate reimbursement. To better reflect the services provided in mental and behavioral health, Instapay Healthcare Services aims at using the accurate CPT codes

  • 90832 – Individual Psychotherapy, 30 minutes with patient.

  • 90846 – Family psychotherapy (without patient present), 50 minutes

  • 90853 – Group psychotherapy (other than a multiple-family group)

  • 96136 – Neuropsychological testing, first hour

  • 90792 – Psychiatric diagnostic evaluation (with medical services)

  • G0444 – Annual depression screening, 15 minutes


We also use modifiers when needed to show that a service is separate from other services provided during the same session. This helps in getting the highest possible reimbursement for the complexity of care rendered.

  • Modifier -76 : Repeat Procedure by Same Physician
  • Modifier -52 : Reduced Service
  • Modifier -53 : Discontinued Procedure

Coordinating with Other Mental Health Providers

It is important to coordinate care if the patient is seeing multiple providers- primary care physicians, specialists, etc. Instapay Healthcare Services sees to it that billing reflects only the services provided by you. This eliminates duplication, minimizes errors and avoids any confusion.


Capturing and Entering Charge

Charge entry done with clarity and in a timed manner is important. Instapay Healthcare Services ensures charges are captured with accuracy, has correct codes and modifiers. We integrate practice management systems (PMS) and electronic health records (EHR) to streamline the mental and behavioral healthcare billing and coding process.

Claims Audit

Regular internal audits are needed to prevent fraud and billing errors. Instapay Healthcare Services conducts thorough audits of diagnosis codes, procedural codes, and treatment plans. Ensuring accuracy before claims are submitted, we lower the risk of rejections and penalties.


Claim Submission

Once all the captured information is confirmed for accuracy, Instapay Healthcare Services submits claims electronically via clearinghouses or handles paper claims as needed. For paper claims a CMS-1500 form is used. We ensure that all documentation is complete and that the claims meet payer requirements, reducing the risk of rejections. Working with us means timely submission is prioritized to avoid late filing denials.

Patient Billing and Collections

After claims receive successful payment, we generate clear and concise patient statements. These have details outlined such as insurance coverage and patient responsibility of co-pays, deductibles, etc. With streamlining the process, Instapay Healthcare Services improves patient satisfaction

Reports and Analytics

Our detailed reports focus on performance metrics- reimbursement rates, claim acceptance rates, and outstanding balances. With this data you make informed decisions about your practice’s financial health, adjust billing practices as needed for optimal performance. .

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At Instapay Healthcare Services, we prioritize compliance with HIPAA, insurance regulations, and the latest ICD-10 and CPT coding updates. Our billing and coding services aim at minimizing administrative burden, increasing accuracy, and improving the cash flow of your mental and behavioral practice. By partnering with us, you ensure that your mental and behavioral health services are reimbursed well. This allows you to focus on providing top-tier care to your patients.

Contact us : +1646-851-2115
Email Address : sales@instapayhealthcareservices.com